Returns & Exchanges

At HIGHTIDE STORE DTLA, we want you to be fully satisfied with your curated home goods and stationery. If you are not completely happy with your purchase, we accept returns of unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Carefully pack your items in their original packaging to ensure they are protected during transit back to our DTLA location.

3

Ship It Back

Affix the provided shipping label or use your preferred carrier to send the package to the return address provided in your authorization email.

4

Receive Your Refund

Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing